FAQ

The Doggone Good! Clicker Company is the #1 seller of imprinted clickers and professional treat bags in the world. We specialize in clicker training for dogs, animal training clickers, whistle clickers, QT clicks, Doggone Good! treat bags, and many more blank and imprinted items!

 

EMAIL QUESTIONS TO: info@dggclicker.com

OFFICE HOURS: M-THUR 7am-4pm MST Fridays 8AM-3PM

 

Frequently Asked Questions

PAYMENT OPTIONS
You can pay securely via our website with a Credit Card (Visa, Mastercard, Discover, American Express) or with PayPal (you can use your bank account with this method as well).  You are charged immediately upon placing your order on our website.

SHIPPING

We ship all over the world!

 

How do I obtain a shipping quote?

Enter the items you would like to order and go to the checkout page where you can enter your shipping address. You will see the shipping quote before entering any payment information.

International orders: Customer is responsible for all import charges due during delivery. If the customer does not accept delivery of their International order, we will be unable to issue a refund.

 

WHEN WILL MY ORDER SHIP?

Orders placed after 2pm Mountain Standard time will be processed the next business day

Blank Items: Delivery Time is Approximately 5-7 business days
Imprinted Clickers: Production time is 7-10 business days from time of proof approval on orders up to 500 qty - plus 3-5 business days shipping for U.S. orders or 5-7 business days for International orders. Orders of 500+qty MAY require additional production time
Imprinted Bags: Production time is 7-15 business days from time of proof approval on orders up to 500 qty - plus 3-5 business days shipping for U.S. orders or 5-7 business days for International orders. Orders of 100+qty MAY require additional production time

*Approval sent in after 2pm Mountain Standard Time will be approved the following business day*

International Economy: Ships 3-5 business days

International Priority: Ships 2-3 business days

*Due to circumstances beyond our control, there may be times shipping takes longer than expected, we will do our best to contact you if there is a delay in your order*

 

What if I need to rush my order?

Need your order sooner than normal production/shipping times?

You can choose an expedited shipping method, and/or you can advise in the comments box: RUSH ORDER on the check out page (below the PayPal/Credit Card check boxes)

There is a $25-75 rush charge. This charge will not be processed until customer service has reviewed your order and can guarantee delivery by your required date. You will be contacted to confirm delivery date and ok to process rush charge.

You will receive an email confirming your order has shipped along with the tracking number.

 

IMPRINTED ITEMS:

Is there a setup fee for imprinted items?

There is a One-Time $30-35 setup fee per imprinted product.

Is there a minimum quantity to order Imprinted Items?

Each imprinted item has a specific minimum quantity required to order per imprint design. To find out what the minimum quantity for a specific item is simply select which item you want to order and look next to the PRICE. It will show the Price and Minimum Quantity required.

Individually Personalized items do not have a Minimum Quantity Required.

How do I provide the artwork for my order?

You can upload your artwork when entering your order on the item page there is a section:

 

Imprint Art    Upload Logo/ Art File (Browser)

 

What kind of format do you require for the imprint?

.ai or .eps or .pdf files work the best but most any format works.

Please provide us with whatever file you have and if there is an issue, we will advise.

 

ARTWORK
What is Vector Art?

Artwork that is created in a vector based program - .ai (Adobe Illustrator) or CorelDRAW - copy and pasting a low resolution image into these programs does not make it Vector Art.
What if I don't have vector art?
Select Redraw Artwork into Vector to pay $20.00 to turn your non-vector artwork into vector art.

Not sure if you art work file is vector?  Place your order without selecting Redraw and we will advise you if there will be an art charge required.

WILL I RECEIVE A PROOF FOR MY IMPRINTED ORDER?

Yes! You will always receive a proof 1-3 business days from the time of order date.

We will not start production on your order until you approve the proof.

Please make sure to inspect the proof very carefully and advise of any changes you would like, we will send a re-proof for your approval.

*The Clicker Company cannot be responsible for misprint information due to customer error once an order has been approved*

 

RE-ORDERING

If you have placed an order with us in the past but are new to the website, Welcome! You may need to setup a new account to log in but we still have your artwork on file!

When re-ordering make sure to select RE-ORDER on the Setup Fee drop down box to avoid the setup fee, and mention your previous order number or if you don't have this available simply reference your company name.

If I have ordered before and have a new imprint design or ne

ed to make a change to the previous imprint, do I have to pay a new setup fee?

Yes, you will need to pay a new setup fee for any new imprint.

Do I have to pay a setup fee for each product?

Yes, a new plate has to be made specific to each product.

 

CANCEL ORDER
There may be a service charge of $15-30 to cancel a placed order
There may be a 20% restocking fee to cancel a placed order

Have a question? Feel free to email: info@dggclicker.com

OFFICE HOURS M-THUR 8AM-5PM CST - Fridays 8AM-3PM